Day 2 of Dreamforce 2024 was packed with exciting revelations and new developments that will shape the future of the Salesforce ecosystem . As a Salesforce Partner , at Freeway Consulting we understand the importance of staying at the forefront to offer our clients the most innovative solutions. This year, our team of experts is absorbing all the knowledge firsthand at this global event, with the aim of implementing the most relevant updates as soon as possible.
Below, we share a summary of the key moments and platforms that will define the future of business, all with a focus on how Freeway Consulting is preparing to capitalize on these innovations.
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Cindy: Our Dreamforce Guru meeting Salesforce’s new Agentforce
Agentforce: A Revolution in Customer Service
One of the big stars of the day was Agentforce , a platform that integrates human-AI collaboration, data, and actions to improve productivity and customer service. Key features include a reasoning engine, data integration, and customizable agents for sales, service, and marketing. Wiley , a well-known company in the educational field, shared its success with Agentforce, achieving a 40% increase in case resolution thanks to the implementation of this technology. The platform also supports multimodality, advanced search, and image processing.
The Freeway Consulting team has been paying special attention
To how this platform will allow companies to automate processes and improve case tracking, key elements to offering a first-class service. Although we are still in the learning phase, the potential of Agentforce is evident. We will soon be in a privileged position to help our clients implement this powerful tool in their daily operations, taking customer service to a new level.
Service Cloud: Renewing the Customer Experience
Service Cloud had a super informative keynote about this new autonomous agent technology. The keynote presented the improvements to Service Cloud , a complete AI- powered customer service platformthat combines human warmth with the efficiency of artificial intelligence. With Agentforce , companies can achieve significant improvements in case deflection and cost savings, while providing a more personalized and proactive customer experience. Additionally, the Customer Experience Intelligence tool provides real-time insights into customer sentiment, allowing companies to proactively identify and address issues. The future of customer service is here, and at Freeway we are preparing to implement Service Cloud ’s new featuresas soon as possible!
At Freeway Consulting
we have extensive experience in implementing and optimizing Service Cloud , having helped numerous companies transform their customer service, such as Paquetexpress, who we met at Dreamforce and shared our experiences with. The new features presented at Dreamforce give us even more tools to personalize and improve the customer experience, and we are eager to apply them for the benefit of our clients.
Sales Cloud: Maximizing Sales Opportunities
The Freeway team was also present at the highly anticipated Sales Cloud keynote , where advances such as AI-powered automatic email generation, simplified contact data entry, and real-time coaching tools to improve meetings were highlighted. Among the most relevant new features, Revenue Cloud was introduced , a solution that integrates quotes, invoicing, and order management, and Sales Performance Management , designed to facilitate sales planning and commission tracking. The keynote closed with inspiring customer success stories, and the launch of Salesforce Go , a tool that promises to improve administrator efficiency.
Freeway Consulting has been a key partner in Sales Cloud implementation for a variety of companies, helping them to optimize their sales processes and increase their productivity, such as our friends at Logrand Entertainment Group, whom we also met at Dreamforce . With a solid experience in this cloud, the Freeway team continues to constantly update itself to implement these new features in our clients’ projects as soon as possible.
Financial Services Cloud: Innovating in the Financial Sector
The financial sector was not left behind in the innovations of this day at Dreamforce. Financial Services Cloud received new capabilities that improve the personalization of the financial services offering. These tools will not only allow financial institutions to offer more detailed attention, but also to manage their client portfolio more effectively.
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Freeway Consulting has a solid track record in implementing
Financial Services Cloud for leading financial institutions, such as the case of CAFSA, which we invite you to read . The new capabilities presented at Dreamforce will allow us to take our solutions to a new level, helping our clients to offer an even more personalized and efficient experience to their customers.
Retail Cloud: The Launch of Modern POS
One of the most anticipated moments was the launch of Modern POS within Retail Cloud . This system is designed to transform the shopping experience at the point of sale, making it easier for retailers to phone number list offer a unified customer experience, regardless of the channel. With Modern POS , retail companies will be able to manage inventories in real time, offer simplified payments and improve the shopping experience both in physical stores and online.
Freeway Consulting has successfully worked on Retail Cloud implementations for a number of retailers, helping them streamline their operations and improve customer experience. The launch of Modern POS special material provides us with an exciting opportunity to take these implementations to the next level, offering our clients a cutting-edge point-of-sale solution that will transform their business.
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Agentforce’s new winning formula is: “Humans with Agents Drive Customer Success Together.”
Freeway Consulting: Staying Ahead of the Curve
At Freeway Consulting , as a Summit Partner , we know that the key to success is to quickly adapt to new technologies and solutions. Our team at Dreamforce has been absorbing each update with a clear focus: to be ready to implement them as soon as they return. Although we are still learning about these new tools, our commitment is to always be one step ahead to offer our clients the solutions that improve their operations and results.
See you tomorrow, Dreamforce!
Day 2 has been fascinating, but the adventure continues. Remember that the Freeway team is here, ready to connect and explore opportunities with you. Want to chat about innovation or collaborations? Find our leaders on LinkedIn!
