Dreamforce 2024 has been an explosion of innovation! At Freeway , we attend with a squad of 10 executives, excit to absorb every detail and bring back the latest developments to drive the success of our clients. After intense days of conferences, demos and networking, we have distill the 5 keys that will really make a difference in your business. Get ready for a trip to the future of Salesforce, where artificial intelligence and personalization are the stars!
1. Agentforce: The AI Revolution at Your Fingertips
If there’s one thing that resonat throughout Dreamforce from day 1 , it was Agentforce , and here’s our recap of day one . This powerful tool integrates generative artificial intelligence into the heart of Salesforce, opening up a world of possibilities to personalize your customer experience and empower your teams.
Personalization on the next level
Imagine delivering tailor content, recommendations and actions in real-time, bas on each customer’s behavior and preferences. That’s Agentforce!
More efficient agents : Routine tasks are handl by AI , freeing up employees to focus on strategy and building strong relationships.
Smart Decisions with Atlas : The Atlas reasoning engine that powers Agentforce analyzes data and patterns to deliver accurate, personaliz responses with minimal guesswork. Make inform, well-inform decisions with every interaction!
Want to learn more about how Agentforce can transform your industry? Don’t miss our in-depth article on Agentforce !
2. Data Cloud: The Holy Grail of Unifi Information
Salesforce Data Cloud on dreamforce
With new Data Cloud connectors, integrate even more data sources to get a 360 view of each customer.
In an omnichannel world, having a 360° view of your customers is essential. Data Cloud gives you real-time access to all interactions, from any channel, so you can make inform decisions and build lasting relationships.
Customer 360 at its best
With new Data Cloud connectors , integrate even more data sources to get a complete, up-to-date view of each customer.
Data-driven decisions: Anticipate your customers’ nes, personalize your offers, and create memorable experiences at every touchpoint.
In this blog post you can read in detail all the news that happen on Day 3 regarding Data Cloud .
At Freeway Consulting
We pride ourselves on being experts in Data Cloud implementation . Our team of certifi consultants have l numerous successful integrations, transforming the way businesses interact with their data and customers.
A prime example of our impact is the case of FIFCO , a leader in the beverage industry. Through the strategic implementation of Salesforce and Data Cloud , FIFCO was able to unify its disparate data, gaining crucial insights that drove its growth and operational efficiency. Read FIFCO’s full success story and discover how we transform its approach to customer data.
3. Salesforce Foundations: Essential Features for Everyone
Salesforce is democratizing itself with Foundations , a suite of key features across Sales , Service , Marketing , Commerce , and Data Cloud —at no additional cost!
Everything you ne to get start: Manage opportunities, cases, email campaigns and secure payments, all from a single platform.
Hassle-free: Forget about complex integrations and hidden costs. Foundations gives you the essential tools to boost your business from day one.
Ready to get the most out of Salesforce Foundations ? Our team of experts will guide you through every step of the implementation!
4. Next-Level Customer Service with Agentforce for Service Cloud
freeway-salesforce-blog-post-dreamforce-2024-five-takeaways-image-3Customer service is reinvent with Agentforce for Service Cloud . Resolve issues faster, automate tasks, and offer 24/7 support—all with the help of AI!
The Atlas engine gives your agents real-time insights to respond to queries quickly and effectively.
Focus on strategy : Automate routine tasks and allow your agents to focus on solving complex problems and providing personaliz service.
Always available : The AI agent is ready to help your customers at any time, even outside of business hours.
Freeway your Service Cloud experts , and we’ve proven it!
We have successfully implement Service Cloud in companies from various industries and throughout Latin America. As was the case with Tennis , a leading Colombian brand in urban fashion, and in this article you will find the entire success story . We know the challenges of your sector and we know how to overcome them. Let us be your guide in this transformation!
Ready to revolutionize your customer service? Click this link to read more about our Salesforce Service Cloud consulting.
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5. Boost your Sales with Agentforce for Sales Cloud
freeway-salesforce-blog-post-dreamforce-2024-five-takeaways-image-4Agentforce also revolutionizes sales, offering personaliz coaching, accurate prictions and real-time strategy optimization.
Data-Driven Coaching: Your agents receive personaliz suggestions and responses bas on each customer’s history and your organization’s best practices.
Nes anticipation: Prict your customers’ nes and create timely and relevant interactions.
Winning strategies: Analyze the performance of your campaigns and adjust your tactics in real time to maximize results.
Our Sales Cloud expertise has driven the success of leading phone number list companies across Latin America, including industry leaders like Logrand Entertainment Group . With them, we not only strengthen ties at Dreamforce , but also collaborat closely to implement Service Cloud and Marketing Cloud , unifying their customer vision and optimizing their customer service processes. The results were extraordinary: in this blog you will find all the details of their success story.
Freeway: Your Trust Salesforce Partner
At Freeway , we are more than just a Salesforce partner . We are your strategic ally on the path to digital transformation. With years of experience and a team of passionate experts, we offer you:
Personaliz consulting : We analyze your nes and design best small air fryers customiz solutions to boost your business.
Successful Implementation : We implement Salesforce quickly and efficiently, minimizing disruptions and maximizing results.
Ongoing Support : We’re with you every step of the way, providing training, technical support, and best practices to help you get the most out of Salesforce.
Dreamforce 2024 has made it clear to us that the future is now. Artificial intelligence, personalization, and automation are transforming the way we do business. At Freeway , we are ready to accompany you on this exciting adventure. Contact us today and find out how we can help you achieve your goals with Salesforce!
